Anyone who has lived in Shanghai a while will be very familiar with the standard all you can eat Japanese offerings. Although these restaurants will leave you filled (and usually drunk) by the end of an evening, the quality of the food is not that high. The sushi in particular, ranges from inedible to rubbery to barely passable.
Things are thankfully beginning to change, and Haiku by Hatsune, a new restaurant on Taojiang Lu in the French Concession, is part of the new wave of Japanese places in Shanghai. Hatsune is well known in Beijing and offers extremely fresh sushi at reasonable prices. Haiku is looking to replicate that and more.
When you enter the restaurant, the first thing that strikes you is the service; staff members are rushing to open the door for you and are very polite and amiable from the get go. The space is modern and open, with clean lines. This is a large restaurant, with two floors that encompass two sushi bars and seating areas. On the night we visited, there were not that many patrons in the house, but it was a Tuesday and the restaurant has not been doing much in the way of publicity, yet.
After being shown to our table, the staff was helpful in taking our order. The menu includes a wide variety of rolls, handrolls, a decent selection of sushi and sashimi and a nice group of non-raw dishes. The drinks list has a variety of hot and cold sakes, standard Japanese beer choices, as well as juices and sodas.
The order came out very quickly. Somewhat surprisingly, our Amy roll arrived before our appetizer. The roll was well-presented and had a decent taste and freshness, but there was too much sauce obscuring the flavor of the fish and shrimp. The agadashi tofu appetizer then came and was very good, crispy on the outside with a flan-like consistency inside. Then came the rest of the main course, which for us was sushi in various forms. Yellowtail (my favorite) was decent, but slightly disappointing. The flavor was a bit muted and the texture made me think that it had been frozen and thawed one time to many on its way to Shanghai. The surf clam (hokkigai) was excellent, as was the albacore. Tuna and salmon were also okay.
The meal was served flawlessly. The staff is attendant but not obsequious and makes one feel very comfortable. The house tea is excellent and (perhaps because it is early days) free desserts were brought out after we finished our sushi. With a bill of ¥225 for two, including one beer, the prices are quite reasonable for quality Japanese fare.
Overall, the food at Haiku is good but not quite up to the offerings at Hatsune in Beijing. Service is top notch and the ambiance is comfortable and relaxing. They have a lot of seats to fill, but I think it will be a winner and bet that as word of mouth and proper publicity kick in, Haiku by Hatsune will be hopping.
Haiku by Hatsune; 28B Taojiang Lu between Hengshan Lu and Wulumuqi Lu; 021-6445-0021
On the opposite end of the service spectrum from Haiku, I recently went back to the Wagas outpost on Madang Lu near Huaihai Lu. I left wondering how a chain that caters to a well-heeled clientele could be so inept.
I was meeting a friend to help her prepare for an interview. After arriving a bit late and saying hello I went to the front to place my order and pay. I returned to the table and we began our mock interview and discussion of the job opportunity. The manager had warned me that due to the lunchtime rush, my wrap sandwich would take about 10 minutes. No problem, as it was very busy. After 15 minutes I asked the staff where the sandwich was. They confusedly apologized and said they would look into it. 20 minutes and I rose to go speak with the manager; he came back to the table, checked the order, and went off to the prep area to see what as gong on. He returned, saying my sandwich would be out shortly. 30 minutes, no wrap. The manager came back over, apologized and after seeing that I was none to pleased brought out a piece of day-old chocolate cake. Finally, after 45 minutes, my curry chicken wrap came out.
Now, I am a patient person and even when I was annoyed did not raise my voice in any way to the manager. But 45 minutes for a wrap that probably took about 2 to prepare! And to bring out a piece of dried out cake as a way to make things better. It really just goes to show how poor the competition is in some segments of the Shanghai restaurant scene. Wagas is not expensive, but is also not exactly a cheap lunch. I think from now on I will stay with my old favorites Zentral and Element Fresh, both of which have food that is at least as good as Wagas and understand a bit more about service.
Wagas; 300 Huaihai Zhong Lu (entrance on Madang Lu); 021-6335-3739